Privacy Policy

Matrix ("Company," "we," "us," or "our") operates the website matrixgadget.in (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit or make a purchase from the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Site immediately.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you create an account, place an order, subscribe to our email list, participate in a promotion, contact customer support, or otherwise communicate with us. This may include, without limitation: full name, email address, phone number, shipping and billing address, size/fit preferences, order history, payment-related information (processed via third-party payment gateways as described in Section 4), and any other information you choose to submit through contact forms, chat widgets, reviews, or surveys.

1.2 Information Collected Automatically

When you access the Site, we and our third-party service providers may automatically collect information through cookies, web beacons, pixels, log files, and similar tracking technologies, including but not limited to: IP address, browser type and version, device identifiers, operating system, referring/exit pages, pages viewed, size guide/product page interactions, time and date of visit, click-stream data, approximate geographic location, and other diagnostic data.

1.3 Information from Third Parties

We may receive information about you from third-party sources such as payment processors, shipping and logistics partners, marketing and email platforms, analytics providers, social media platforms, and advertising networks, where permitted by applicable law and the respective third party's own privacy policy.

2. How We Use Your Information

We may use the information collected for one or more of the following purposes, at our sole discretion, to the extent permitted by applicable law:

To process, fulfil, and manage orders, payments, refunds, exchanges, and returns;
To create and manage your account and remember your size/fit preferences;
To communicate with you regarding order status, shipping updates, restock alerts, customer service inquiries, policy updates, and administrative notices;
To send promotional, marketing, and transactional communications, including via email, SMS, or WhatsApp, where you have not opted out and where permitted by law;
To personalize, operate, maintain, and improve the Site, including analytics, product recommendations, and site performance monitoring;
To detect, investigate, and prevent fraud, unauthorized transactions, abuse of promotional/discount codes, chargebacks, and other illegal or prohibited activity;
To comply with applicable legal, regulatory, tax, accounting, and reporting obligations;
To enforce our Terms of Service, this Privacy Policy, and any other agreement between you and us;
For any other purpose disclosed to you at the time the information was collected, or as otherwise permitted under applicable law.

We reserve the right to use aggregated, anonymized, or de-identified data derived from your information for any business purpose, including analytics, research, and reporting, without restriction, as such data does not identify you personally.

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate core functionality (such as cart persistence, size selection, and checkout), to remember preferences, and to analyze traffic and usage patterns. By continuing to browse the Site, you consent to our use of cookies in accordance with this Privacy Policy. Most browsers allow you to refuse or delete cookies; however, doing so may affect the availability and functionality of certain features of the Site, including checkout. We are not responsible for any degradation in Site functionality resulting from your cookie settings.

4. Third-Party Service Providers

We engage third-party service providers to perform functions on our behalf, including but not limited to payment processing (e.g., Razorpay, Shopify Payments, or similar gateways), order fulfilment, shipping and courier services, SMS/email/WhatsApp communication platforms, website hosting, and analytics (e.g., Google Analytics, Meta Pixel). These third parties have access to your information only to the extent necessary to perform their functions and are contractually or otherwise obligated to handle such information in accordance with applicable law. We do not control and are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies. We shall not be liable for any loss, misuse, or breach of information occurring at the level of any third-party service provider, payment gateway, or courier partner.

5. Disclosure of Information

We may disclose your information:

To our employees, officers, agents, affiliates, and service providers on a need-to-know basis for the purposes described in this Policy;
To comply with any court order, law, or legal process, including responding to any government or regulatory request;
To enforce our policies, or to protect the rights, property, or safety of the Company, our customers, or others;
In connection with, or during negotiations of, any merger, sale of Company assets, financing, acquisition, or restructuring of all or a portion of our business;
With your consent or at your direction.

We do not sell your personal information to unrelated third parties for their independent marketing purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including for the purpose of satisfying any legal, accounting, tax, dispute-resolution, or reporting requirements. We are under no obligation to delete information earlier than required by applicable law, and requests for early deletion may be declined where retention is necessary for legitimate business, legal, or compliance purposes, including fraud prevention and order/warranty record-keeping.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and you provide information to us at your own risk. We disclaim all liability for any unauthorized access, hacking, data breach, or loss arising from circumstances beyond our reasonable control.

8. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you by contacting us using the details in Section 11. We reserve the right to verify your identity before acting on any such request and to decline requests that are unfounded, excessive, repetitive, or where retention is otherwise required or permitted by law. Processing of such requests may take a reasonable period of time and is subject to our internal verification procedures.

9. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we may take appropriate action, at our discretion.

10. Changes to This Privacy Policy

We reserve the right to modify, amend, or replace this Privacy Policy at any time, at our sole discretion, without prior notice. Changes take effect immediately upon being posted to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Policy periodically.