Shipping Policy

This Shipping & Delivery Policy applies to all orders placed on matrixgadget.in and forms part of the Terms of Service accepted by the customer at checkout.

1. Order Processing

Orders are typically processed and handed over to our courier partners within 1–3 business days of order confirmation. Business days exclude Sundays and public holidays. Processing times may be extended during sale periods, new drops, or restocks, or due to circumstances beyond our reasonable control, without prior notice.

2. Estimated Delivery Timelines

Estimated delivery timelines communicated on the Site, at checkout, or via order confirmation (typically 5–9 business days depending on destination) are indicative only and do not constitute a guaranteed delivery date. Actual delivery timelines depend on courier partner operations, destination pin code serviceability, weather, regional restrictions, and other logistical factors outside our control. We shall not be liable for any delay in delivery, and delayed delivery shall not, by itself, entitle the customer to cancellation, refund, or compensation of any kind.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout prior to payment and are non-refundable once the order has been dispatched, including in cases of return, exchange, or refusal of delivery, unless expressly stated otherwise in our Return, Refund & Exchange Policy.

4. Serviceability

We ship to pin codes serviceable by our courier partners across India. If your location is not serviceable, or becomes non-serviceable after order placement, we reserve the right to cancel the order and issue a refund of the amount paid, at our discretion, as our sole obligation in such circumstances.

5. Delivery Attempts and Failed Delivery

Our courier partners will generally make up to 2–3 delivery attempts. If delivery cannot be completed due to an incorrect address, unavailability of the recipient, refusal to accept the shipment, or any reason attributable to the customer, the order may be returned to origin ("RTO"). In such cases, we reserve the right to deduct shipping and RTO handling charges from any refund issued, and re-shipment, where offered, may involve additional shipping charges payable by the customer.

6. Address Accuracy

It is the sole responsibility of the customer to provide a complete and accurate shipping address, including pin code and a reachable contact number, at the time of order. We are not responsible for non-delivery, misdelivery, or delay resulting from incomplete, incorrect, or outdated address information provided by the customer, and no refund or replacement will be issued on this basis.

7. Order Tracking

Once dispatched, tracking information will be shared via email, SMS, or WhatsApp, where available. We are not responsible for the accuracy or timeliness of tracking updates provided by third-party courier systems.

8. Risk of Loss and Title

Title to and risk of loss for products passes to the customer upon delivery to the shipping address provided at checkout, or upon handover to the designated recipient, whichever occurs first. Claims for items lost or damaged in transit must be reported within 48 hours of the expected delivery date, in accordance with our Return, Refund & Exchange Policy, failing which no claim will be entertained.

9. Force Majeure

We shall not be held responsible for any delay or failure in shipment or delivery resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, lockdowns, government restrictions, courier network disruptions, or other force majeure events.